Industry-Leading Client Experience
Employer’s Guardian earned an NPS of 80 for 2025. To put it into perspective, an NPS of 80 is considered world-class. In most industries, a score above 50 is already exceptional. For context, compare the Employer’s Guardian NPS to nationally recognized brands:
What This Tells You About Partnering With EG
This isn’t just a feel-good number. It reflects our dedication to providing effective support, timely, and in a user-friendly manner. Our highly collaborative approach produces tangible results.
- We Save You Time
- We Reduce Risk
- We Deliver Strategic Outcomes
Client Success Snapshot: Results in Action
"Since implementing EG’s ADA and leave workflows, we’ve reduced internal admin time by 60% and avoided two costly compliance missteps. They’re an extension of our executive team."
— ASC Administrator, Southern California
Results:
What We Do Differently
|
Common Provider |
Employer’s Guardian |
|
Processes LOAs |
Manages leaves, communicates with employees, protects from litigation |
|
Offers payroll services |
Monitors payroll for compliance gaps and wage & hour risk |
|
Provides handbook templates |
Drafts, updates, and defends custom handbooks based on regulatory changes |
|
Offers LMS platform |
Deploys training with accountability and compliance tracking |
|
Reactive support |
Proactive consulting and manager coaching with every service |
Metrics That Drive Our Service
Behind every high rating is a system built to protect, support, and scale your business. Here’s what we monitor for you:
- LOA Case Resolution Time: Goal = <7 days
- Wage & Hour Dashboard: Real-time insights to prevent costly missteps
- Manager Training & Coaching Completion
- Compliance Documentation Updates
- OSHA Safety Walkthrough Closures & Response Time
- Timekeeping KPIs: Regular rate, attestation, meal/rest premium tracking
We’re Listening—And Improving
This NPS milestone is not a finish line. It’s a checkpoint. Here’s how we’re using your feedback:
- Quarterly Feedback Sessions
- Monthly KPI Dashboards
- Workflow Enhancements
- Custom Reporting
How to Engage with EG More Strategically
Whether you're a current client or considering a partnership, there are several ways to get more out of your relationship with us:
- Schedule a Strategy Session
- Submit a Service Enhancement Request
- Explore EGLearn for new leadership, safety, and compliance courses
Ready for a Proactive HR Partnership?
If you're still relying on basic payroll or disconnected HR tools, this is your sign to level up. Our NPS isn’t just a number—it’s the result of deeply committed service, unmatched subject matter expertise, and solutions that actually work.
Let’s talk about how we can deliver that same value to your business.
Contact Us for a discovery call Or request a tailored proposal that aligns with your compliance, operational, and workforce goals
Let's Talk! Schedule a Conversation
For additional information, pricing, and/or free consultation, contact us. We'd be happy to discuss your situation.
